FAQs
I’m not able to get any hot water. What is the problem with my electric hot water system?
If your have an elecric hot water tank, the reason could possibly be a melted thermostat, a blown element/burnt wiring or a blown fuse.
Why is my hot water tank is leaking from the bottom?
If your electric hot water tank is from the bottom, the leak could be from the element gasket or the element may have a hole in it.
If your electric tank is leaking from the top the Anode nut may have rusted away. If the anode nut is not faulty, the tank could have rusted through the cylinder wall.
For gas hot water systems, leaking water from anywhere inside the tank usually means the tank has rusted through the cylinder walls.
Why is my tank’s safety valve releasing water?
In Gas and Electric hot water tanks the safety valve can release up to 8 liters,(A laundry bucketful) a day and still be considered operating normally.The valve needs to be activated every 6 months, and should be replaced at intervals not exceeding 5 years.
Why is it important to have my tanks Anode checked?
Your tank's "Sacrificial Anode" corrodes the inside of your tank's cylinder walls. It lasts for about as long as your tank's warranty, which is about 5 years. After the Anode has been eaten away completely your tank is no longer protected and can rust through and leak in as little as 1 year.
Why is my electricity or gas bill unusually high?
If you've noticed unusually high power bills it can always be traced back to an overflowing Safety Valve or an unseen hot pipe leak. As your tanks loses water it has to continually recover and reheat that water. This dramatically increases your power bills.
